Terms & Conditions

Welcome to Saffron Wellness. By accessing our website, booking an appointment, or utilizing our services, you agree to comply with and be bound by the following Terms & Conditions. These terms are an agreement between you (the guest) and Saffron Wellness.

Services & Professionalism

Saffron Wellness focuses on wellness services and consultation coordination. Medical evaluation, prescribing, and treatment are provided by appropriately licensed clinicians, including through separate care providers where indicated. We maintain professional standards for every interaction. Inappropriate requests, comments, or behavior may result in the immediate termination of a visit and refusal of future service.

Booking, Arrival & Late Arrivals

Appointments can be booked online via our website or by phone. We ask that guests arrive approximately ten minutes early to allow time to settle in, enjoy our tea service, and complete any necessary intake forms. If you arrive late, your session may be shortened to ensure the next guest’s appointment begins on time, and the full service fee will apply.

Cancellations & No-Shows

We value your time and the time of our team. We kindly request at least a 24-hour notice to cancel or reschedule your appointment. Late cancellations and no-shows significantly impact our operations and may be subject to a cancellation fee up to the full cost of the scheduled service.

Pricing & Payment

Applicable prices are shown at checkout or confirmed by our team or the treating provider before purchase and are subject to change. Online gift card and membership payments are securely processed by Stripe. Appointment services remain due in full at the time of service unless the applicable checkout states otherwise.

Memberships & Packages

Existing memberships are securely billed through Stripe according to the plan purchased and its stated benefits. Unless otherwise explicitly stated, unused sessions do not roll over to the next billing cycle. You may cancel at any time; cancellation stops renewal at the end of the current paid billing period. Multi-session packages are non-refundable and non-transferable unless otherwise noted.

Gift Cards

Gift cards are activated only after payment is confirmed. They do not expire or carry inactivity fees, are non-refundable, and are redeemable only for services at Saffron Wellness. Please treat gift cards like cash; we cannot replace lost or stolen codes.

Promotional & Launch Offers

Promotional offers, including launch specials, are strictly limited-time and limited-quantity. They are restricted to one per guest, cannot be combined with other discounts or memberships, and generally require online booking with a card on file.

Health Disclosure & Consent

For your safety, disclose relevant health conditions, injuries, current medications, allergies, and pregnancy or breastfeeding status during intake. A clinician or service provider may decline or modify a service, request further information, or require clearance before proceeding. You may ask questions and request that a session be adjusted or stopped at any time.

Medical Wellness & Clinical Care

Website information and non-clinical wellness enhancements do not replace medical diagnosis or treatment. Medical wellness care requires an individual evaluation by an appropriately licensed clinician. Services arranged through a separate care provider are subject to that provider’s clinical consent, payment, and appointment terms.

Minors

Guests under the age of 18 may only receive services if a parent or legal guardian is present in the room and provides written consent.

Conduct, Illness & Safety

To protect the well-being of our guests and staff, we ask that you reschedule your appointment if you are experiencing any contagious illness. Saffron Wellness reserves the right to refuse or immediately end service for any guest exhibiting signs of intoxication, aggression, or contagious illness.

Personal Belongings

Please be mindful of your personal belongings. Saffron Wellness is not responsible for lost, stolen, or damaged personal items brought onto the premises.

Personal Use

All bookings, gift cards, and memberships are strictly for personal use and may not be resold or transferred for commercial purposes.

Website Use & Intellectual Property

All content on this website, including photography, copy, and branding, is the exclusive property of Saffron Wellness. Scraping, copying, or any other misuse of this site’s content is strictly prohibited. The staff portal is intended solely for authorized personnel.

Limitation of Liability

To the fullest extent permitted by law, Saffron Wellness shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or website, including but not limited to reliance by a user on any information obtained at the wellness studio or through the site.

Severability & Governing Law

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will otherwise remain in full force and effect. These terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. We reserve the right to update these terms at any time.

Contact Us

If you have any questions or requests regarding these Terms & Conditions, please reach out to us:

• Email: info@saffronandsilkmassage.com
• Phone: (480) 485-4590
• Address: 2601 W Dunlap Ave, Suite 4, Phoenix, AZ 85021

These terms are provided for transparency and mutual understanding, and are not intended as exhaustive legal advice. If you have any questions about how our spa operates, please contact us directly.